Politique de remboursement

Last updated February 11, 2021


Thank you for choosing Cunningham Vintage Soapworks! If you are not completely satisfied with your purchase, you may return it for a full refund or an exchange. Please read the following for more information on our return policy.


Returns

All returns must be postmarked within 30 days of the purchase date. All returned items must be in their original container packaging in new and unused conditions, with any and all original labels attached.

Return Process

To return an item, please email Cunningham Vintage Soapworks customer service at cunninghamvintagesoapworks@gmail.com to obtain a Return Merchandise Authorization (RMA) number. Once the RMA has been received, place the item securely in its original packaging, and mail your return to the following address:

Cunningham Vintage Soapworks
ATTN: Returns
RMA#
878 Cutross Ave
London, ON
N6G 5P1
Canada


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your time to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the Cunningham Vintage Soapworks customer service email: cunninghamvintagesoapworks@gmail.com to arrange a refund or exchange.


Questions

If you have any questions concerning our return policy, please contact us at cunninghamvintagesoapworks@gmail.com